Can anyone withdraw ZANO from DigiFinex?
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Can anyone still withdraw ZANO from DigiFinex?
Deposits and withdrawals have been off for months. Trading is on. Coins go in, nothing comes out.
Support told me in writing: ZANO is not delisted, no manual withdrawal, no other option, sell it on our book. Since then they just keep saying it is escalated. No ticket, no name, no date.
They announce this kind of suspension for other coins. For ZANO they never announced anything. They also opened fixed rate conversion pages for other coins in the same state. Not for this one.
DigiFinex is still the second biggest ZANO market, its book there has lost about 60% of its volume in nine days, and zano.org/exchanges still lists it with no warning.
I told the team privately on 15 August. They replied fast and were helpful. A week later nothing has changed, so I am posting it here.
If you hold ZANO on DigiFinex, try a withdrawal and post what happens. If you know someone there who actually answers, tell me. Until then I would treat it as deposit only.
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Update, and it is a bad one.
On 20 August their support told me the case was escalated. On 24 August they closed it in writing: "direct withdrawals, deposits, and USDT conversions for ZARO are completely unavailable. The only option is to use the active trading pair to swap for USDT based on current market prices."
No ticket reference, no name, no date, and they misspelled the ticker. So this is now official from their side: no manual withdrawal, ever, and the only exit is selling into their own book, whose depth has dropped roughly 60 percent since withdrawals were disabled. That is not an exit, that is a haircut.
@barryson thanks, and I agree with your conclusion. Deposit only, at best.
Two questions for the team: does anyone have a working contact at DigiFinex, and should ZANO/USDT there still be presented as an active market on zano.org/exchanges when the asset cannot leave the exchange? Happy to share the full email thread privately.
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