"Thank you for the reply and for keeping affected users informed. I have all my TXIDs and records saved and ready for when the claims process opens. Looking forward to it."
O
oscarmoralzarzal
@oscarmoralzarzal
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Rollback: help req with vanished funds/balance in wallet -
Rollback: help req with vanished funds/balance in walletHello, thank you all for the information.
My case falls under "withdrawals from an exchange during the affected period." On 8 September I made ZANO withdrawals from two exchanges (CoinEx and NonKYC), all confirmed at the time and then reversed by the rollback. I have all TXIDs, screenshots and records saved as recommended.
My concern: the announcement says the exchange refunds these withdrawals once it reopens, but I have two problems:
NonKYC has already replied that it is "not their desk" and referred me to the Zano team, refusing to refund.
CoinEx is ceasing operations (announced shutdown), so it is doubtful it will reopen ZANO and refund in time.In cases where the exchange refuses or will close without refunding, how should I proceed? Would my case fall under the "process for individual users"?
Thank you.